“Goose” Answers Your Cancun Airport Transportation Questions
Your Cancun Transfer Questions - Answered by the Amazing Gustavo of Happy Shuttle Cancun
Meet Gustavo! He is the main man in our customer service call center in Cancun and the master of information about your Happy Shuttle Cancun transfers. We just call him “Goose”. He has all the answers to your Cancun Airport transportation questions. We asked Gustavo to share with us what travelers are asking in 2025 and to give us his best answers and advice about your Cancun transportation reservations.
Yes, we do! Simply share your destination details with one of our contact center agents, and they will assist you in securing your transportation. We only require a few details, and our drivers will ensure you arrive safely and comfortably at your destination.
Hotel names can sometimes change or be listed differently on booking platforms without prior notice. If you're unsure, feel free to contact our customer service team, and we will gladly assist you in confirming your hotel details.
Our prices are based on the maximum number of passengers. Please select the total number of passengers for the larger group when booking. In the "special request" box, indicate the number of passengers for arrival and the correct number for the return trip, and we will adjust your service accordingly.
We understand the importance of child safety and do our best to accommodate car seat requests. However, due to limited storage at the airport, we cannot guarantee availability. You are welcome to bring your own car seat for added convenience.
Well, this depends on the number of passengers in the vehicle. If you have extra luggage, we can arrange an additional vehicle to transport it separately to ensure a comfortable ride for all passengers.
No worries! Our dispatch team monitors live flight statuses to adjust your service accordingly in case of delays. Your Happy Shuttle Cancun booking is guaranteed, and we will make sure you are picked up upon arrival.
If the flights arrive around the same time, you can book a single service. Your transfer is valid for one trip from the airport to your destination. If additional terminal pickups are needed, we can coordinate them accordingly using our Additional Terminal Pickup Option.
Happy Shuttle Cancun Real People Profile: Gustavo “Goose”
Who is Gustavo? As our customer service call center manager, he is a vital part of the team that keeps the wheels of Happy Shuttle Cancun moving. We call him “Gus”, pronounced “Goose”.
He loves his dog and his fave things to do on the weekend are to sail to Isla Mujeres on a catamaran cruise, play video games and meet people from all around the world. He has lived in Cancun for 8 years and has been a part of our Happy family since 2018.
Gustavo’s best advice for a great Cancun vacation?
“Bring your best outfits! There are amazing views for the best photos. Plan your visit in advance, as besides beautiful beaches, there are also cultural attractions, and you'll be very close to one of the New Wonders of the World, Chichen Itza. Explore the city center, enjoy local and traditional Mexican cuisine, and remember that tourist areas are safe. Happy Shuttle Cancun can help make your vacation unforgettable!”
Big thanks, muchas gracias to Gus! We appreciate you sharing your expertise in all things Cancun and the Riviera Maya.
Ready to book your own private Cancun transportation? Our easy online reservation system will have you on your way in no time.
More questions about Cancun transportation? Contact the local experts in our customer service call center via chat or phone, they’ll be Happy to help!
Schedule is from 7:00 am to 23:00 pm Eastern Daylight Time
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1-800-818-9821