Cancun Airport Transportation to Paradisus Cancun

Great service! Very professional attendants at the airport and great drivers! I recommend using the service anytime you are visiting!

When we arrived in Cancun it wasn’t that easy finding the person. They were hidden away, plus many people had green shirts. Once we met the agent, we walked to our number where the next agent said it would be ten minutes. Then they said we had to take a shared shuttle or we would have to wait 40 minutes for our private shuttle (which is what we paid for). On the way back home the driver was great and we had the private shuttle. We forgot his name but we hope you can look him up and recognize him for his good work. Not sure if we’d use again as we paid for a service that we didn’t properly receive.

My experience could have been a little better but I take some responsibility for that. My 4 friends and I originally scheduled a lift from the Cancun airport to our hotel, but then my friend’s flight got cancelled and her new flight lined up with ours, so I added her to our reservation. I should have told them she had a separate flight and would be in a different terminal, because it was quite confusing trying to unite with her and for her to explain the situation to a Happy Shuttle employee, who she said was a bit rude. I expected to see someone with a sign and my name on it when I arrived, but I actually had to flag the guy down. Since Happy Shuttle warned so much of scammers, I was apprehensive to give him my name before he told me what my name on the reservation was. Once we got everything figured out, the ride was fine and we had plenty of space in our private shuttle.

The drivers both ways were professional and friendly and we very much appreciated being able to arrange an earlier pick up time when we were leaving. My only complaint is that we had to wait over half an hour for a driver to be available to take us to our hotel when we first arrived. It is true that we were warned that there was road construction that could lead to delays, but we saw little evidence of this and the trip to the hotel took no longer than it usually has on previous visits. My entire reason for booking a shuttle in advance is that they are ready for us when we arrive. Our flight was on time (even a few minutes early) so I see no reason why we had to wait so long. We were not the only ones either. There were several other travellers waiting for Happy Shuttle as well.

Right on time to take us to hotel and return pick up to airport. Drivers very nice.

Airport pickup was a little hectic and confusing. Pickup for return was excellent!

The drivers were exceptionally good and were courteous. Gave us valuable information and appreciate them thank you all for great service

Excellent customer communication and prompt service.