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How to avoid Cancun airport scams and pirate taxis

Cancun airport scams are not new but the pirates keep finding ways to confuse travelers and con them out of their hard-earned vacation dollars and pesos! Transportation scams are a very unfortunate reality but you can protect yourself. Remember that it is illegal for taxis to pick up passengers outside the Cancun airport and Uber and other rideshare apps are not permitted at the Cancun airport.

Save yourself money, time and stress and avoid the shady fraudsters with pre-booked Cancun airport transfers at a guaranteed price, certified drivers, and reliable service.

Pirate taxis at the Cancun Airport and common scams

Even with your confirmation number and confirmed reservation for private transportation in hand, you must take care not to be scammed by pirate taxis at the Cancun airport. They may look “official” and be wearing something that looks like a uniform and an ID. They will smile and appear friendly as they ask for your transportation information but then the Cancun airport scammers will lead you astray. They will tell you that your vehicle has already left and you will have to pay for the next departing shuttle. You will be misdirected, guided to their associates in pirate taxis outside the Cancun airport and you will find yourself the victim of professional cons.

They may also tell you that your money will be refunded, but this is part of the fraud. They will pretend to be an “official” representative of your Cancun transportation company but if they can not provide official identification and a list with your name on it, just keep walking. Unfortunately there are Cancun airport scammers impersonating legitimate companies and this is why it is important to keep your wits about you and have all your documentation on hand.

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Delayed flights arriving at the Cancun airport: Don’t let the fraudsters fool you with common Cancun airport scams

Reserving ahead with a reputable transportation company means you will never be stranded! The right shuttle service providers follow your flights and ensure that even if you are delayed, your transportation is there to get you to your Cancun resort or Riviera Maya hotel.

The pirates will hover around the baggage area and prey on tired travelers, telling them that the transportation has already left and they will need to pay for a new transfer. IGNORE THEM AND WALK AWAY until you find a greeter with the logo sign clearly marked, an official ID and a matching reservation number on their printed list with your name.

Cancun airport scams: Have any doubts? Contact our 24/7 Happy Shuttle Cancun customer service

When you reserve your private Cancun transportation with Happy Shuttle Cancun you will receive confirmation with your reservation number and our Happy Shuttle Cancun contact information. Our friendly, bilingual customer service reps will take your call or help you via Whatsapp if you have any doubts about the service you have booked with us. We recommend having your confirmation handy in your phone as you disembark in order to verify your reservation number with our official Happy Shuttle Cancun greeters in neon green and have our contacts close at hand for any questions or doubts.

  1. Once you have your Happy Shuttle Cancun reservation you will NOT be asked to pay any further fees or costs. DO NOT allow anyone impersonating one of our representatives to con you out of a single peso.
  2. Keep walking until you see the distinctive NEON GREEN shirts with the Happy Shuttle Logo clearly visible.
  3. Look for the Happy Shuttle Cancun sign, don’t go with anyone who doesn’t have this official sign.
  4. Our friendly Cancun greeters in neon green with the Happy Shuttle Cancun sign will carry official ID and will have your name on their pre-printed reservation list. Be sure to check their list and see that your name and confirmation numbers match and you’ll be all set to board your comfortable, OFFICIAL Happy Shuttle Cancun transportation.

The best way to avoid Cancun airport scams is with guaranteed private transportation with Happy Shuttle Cancun!

Contact Happy Shuttle Cancun and avoid Cancun airport scams and the stress of arriving at the Cancun airport without transportation! With your pre-arranged private Cancun airport transfers you can rest easy and relax knowing that your ride will be there, on time, with friendly guaranteed service. Pre-paid and ready to ride, we’ll get you to your Happy place with the best service in Cancun!

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The best reviews!!

Still not sure to book your Cancun Airport Transportation? See what these Happy Shuttle Cancun customers are saying... 4.9 stars of 5, based on 5923 reviews

Happy Shuttle Cancun

4.9 /5
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Independent Feedback based on 1323 verified reviews.


MICHAEL - 6 days ago Cancun Airport Transportation to Hotel Occidental Costa Cancun

Friendly drivers and always on time.


Know what you want before booking. Snorkeling not good, drunken co-ed vibe.
Trusted Customer - 8 days ago Cancun Catamaran Tour

The service was just fine. Everyone was very nice. However, it was definitely a "drunken co-ed" vibe, and that was just not what we were looking for. Loud music, and a guy dressed up in a bra and wig pouring shots into people's mouths on the way back. That's not our vibe, but if that's what you're looking for... The sea was quite choppy where we were let out to snorkel. Obviously, they can't control that, but it was so rough you really couldn't see anything. We were quite rushed, and they only provided masks and snorkels, no fins (they did provide life vests). I had my own equipment, including fins, and I actually had to help a lady who was starting to panic, as she was swallowing. I had to grab her and tow her in as the guides were yelling at us to hurry up. Finally a guide came back and helped. Not a super great experience. The beach club was ok. The food was mediocre, but that's to be expected. The beach area was crowded and smelled of raw sewage.

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MOLLY KELLY - 12 days ago Cancun Airport Transportation to Hyatt Zilara Cancun

this is the second trip to Cancun that we have used Happy Shuttle. A+++ rating. Easy to find at the airport with their Lime Green shirts. Always on time. Highly recommend!


RACHEL MAHABIR - 12 days ago Cancun Airport Transportation to Petit Lafitte Hotel Playa Del Carmen

Fast and friendly service


Excellent Servce
Trusted Customer - 12 days ago Cancun Airport Transportation to Barcelo Maya Colonial Puerto Aventuras

Very professional service. Great communication after booking. Excellent drivers. Everything was well coordinated. Would recommend and would use again!


Trusted Customer - 13 days ago Cancun Airport Transportation to Azulik Tulum (Boca Paila)

Punctual; safe;friendly; reliable


Trusted Customer - 13 days ago Cancun Airport Transportation to The Pyramid at Grand Oasis - Cancun

friendly drivers , quick service