How does your private shuttles
work?
The private shuttle means that the reservation holder (name on
booking) and his/her companion(s) will travel in the van, with no stops from/to the
points of travel.
At the Airport, the customers must wait for the
shuttle to come into Cancun's Airport arrivals parking lot since drivers are not
allowed to wait long periods of time at parking lot, this is Airport Federal Law.
The usual wait time is 10 minutes.
Departing from your hotel, the transportation will meet you at the
hotel lobby at the confirmed pickup time.
Private shuttles are available 24 hours a day.
I'm not staying at a hotel, can you pickme
up anyway?
We can pick you up from any residence or
privatecondo, as long as you can provide directions, maps or links showing the
location.The best way to provide this information is by email.
What if my flight is delayed?
Our greeters at the airport keep track of your
flight for early arrivals or delays. There is no need to let us know that your
flight is delayed.
What if my flight is canceled?
If you do change flights or your flight gets
canceled, you must let us know as soon as possible.
Can I change my departure time?
Yes, but you need to inform us at least 12 hours
before. Same day changes may cause your shuttle to not arrive on time for the new
time requested.
How do I find you at the airport?
Our greeters wear bright green shirts and hold a
Happy Shuttle Cancun Banner. Greeters are always outside the terminal and never
inside (please avoid time share agents inside the airport). You will need to walkout
and look for our greeters with the green shirts at the Arrivals Area.
Where can I meet our greeters?
Terminal 3 – Outside the Airport building (make
sure to use Ground Transportation/Tour operator exit door), our greeter will be in
front of Margaritaville Bar holding our company's banner.
Terminal 4 – Keep walking to the exit door flagged with sign “Hotel
Ground Transportation / Tour operator” off the right. When coming out keep walking
straight. Our greeters will be passing the mini market and welcome bar by the big
blue square pole with letter “C” on it.
Terminal 2 (International flights) – Outside the airport building,
our greeters will be in front of the Grab n’ Go coffee shop, off to the right of the
ramp.
Terminal 2 (Mexico’s Domestic Flights) – Outside the airport
building, make sure to use the Ground Transportation/Tour operator exit door. When
coming out, our greeters are right off the exit ramp.
FBO – When coming out, our greeters will be right outside.
What if I can't find your
greeter?
For immediate assistance please dial yourself (Do
not let anyone at the airport do it for you):
+1-800-818-9821 (US Toll free number)
+52-998-887-4242 (Local phone number)
+52-998-275-5018 (Whatsapp)
Be aware of taxi scammers, they will pretend to call your
transportation company and tell you to take a taxi, and that you will get a refund.
Our staff will never ask you to pay for a service if you have already paid for it.
Can I add more passengers to my
shuttle?
Yes, it might incur in additional charges. Our
existing prices are set per group of passengers as follows:
- Transportation for 1 up to 3 passengers
- Transportation for 4 up to 6 passengers
- Transportation for 7 up to 8 passengers
- Transportation for 9 up to 10 passengers
- Transportation for 11 up to 16 passengers
Can I do changes to my existing
reservation?
Yes, however, it is required 24 hours advance
notification. Changes are subject to availability.
Changes with less than 24 hours might incur additional charges for
changes like the distance of the new hotel, the new number of people in the vehicle,
new vehicle type, new change in arrival/departure pickup time with short notice,
adding items for additional passengers, adding an additional stop at another hotel,
pick up at two or more arrival terminals, and unexpected extra luggage.
I’m returning a car at the airport then I
will take Happy Shuttle Cancun transportation. What should I do?
Car rental offices are by the airport away of
arrivals terminal. Ask to the car rental agent to transport you to the Terminal 3
where you will meet our greeters. They will drop you off at Departure areas. For
instructions to locate them, see next question.
I’m not arriving in a flight. I’m arriving
myself to the Airport. What should I do to find you?
The customer's drop-off place is in the Departures
area. If you find yourself in DEPARTURES, please go to the ARRIVALS area. To gain
access, you will need to present your confirmation email to the security guard and
say you are going to take Happy Shuttle Cancun private shuttle.
What time will my shuttle pick me up on
departure?
If you booked a round trip, your departure will be
arranged with our staff at the airport on your arrival. If you booked a one way, we
send an email confirming your pickup time. We always schedule you with enough time
sou can be at the airport at least 2 hours before your flight departure.
What if I need to book a reservation for
my relatives or friends?
Reservation owner (name on booking) has the right
to change, modify and/or cancel the transportation service. We will need his
authorization to use the service accordingly. We recommend to book under the actual
customer that will use the reservation.
I’m traveling with a service dog, is there
a restriction?
They can stay with passengers but should travel on
the vehicle's floor.
If traveling with pets. Animals must be in a hard carrier and
always remain in the carrier while on the vehicle. Carriers are stowed with luggage
(Back of van).
Additional fee of $65 USD for cleaning services may apply in case
of animals' hair molt (other passengers may be allergic), food and/or beverages
spill/stain with strong smells, vomit, and/or animal waste.
What kind of vehicles are used?
We use:
- VW Transporter vans (up to 7 passengers)
- Toyota Hiace Vans (up to 10 passenger)
- SUVs (up to 6 passengers)
- Ford Crafter (minibus for up to 16 passengers)
All our vehicles are equipped with working seat
bells and air conditioning.
Do you offer wheelchair accessible
vehicles?
Yes, we do offer vehicle with accessible ramp.
customer must be secured for safety reasons once in the vehicle.
What are the restrictions on
luggage?
Luggage Size Allowance in our vehicles
- Standard checked baggage: Maximum size is 62 linear inches (158 linear cm) 27" x
21" x 14" (length + width + height) per checked piece. Maximum weight is 50
pounds (23kg) per piece
- Standard carry-on: Maximum size is 45 inches (115cm) (length + width + height)
per carry-on.
- Standard Personal item: purses, briefcases, cameras, food containers, or laptops
(case included).
Vehicle Baggage Limitations
- Private SUVs: No more than 6 pieces combined standard and carry-on
- Exclusive Vans: No more than 10 pieces combined standard and carry-on without
prior approval.
- Minibus (up to 16 passengers): No more than 12 pieces combined standard and
carry-on without prior approval.
Unusual, Overweight and Oversized Items
If you are traveling with any item that is not
considered standard baggage such as boxes, golf bags, skis, bicycles, childcare
equipment, strollers, etc., plus standard luggage, you might require an additional
vehicle. Please call us to discuss your needs.
Will the vehicle have the Company’s
logo?
For safety reason our vehicles will have our
companies banner in the front of the windshield. They are not labeled outside.
How long does my trip last?
Hotel Zone in Cancun 30 minutes.
Downtown
Cancun/Playa Mujeres/Puerto Juarez – 45 minutes.
Puerto Morelos– 30 to 45
minutes
Playa Del Carmen – 45 to 60 minutes
Puerto Aventuras– 1 hour and
a half
Akumal/Tulum/Tulum Hotel Zone (Boca Paila) – 1.5 to 2 hours
Times
are just estimates, it all depends on your destination and traffic.
Will there be driving delays or waiting
times?
We as a ground transportation company, our biggest
challenge sometimes is the car traffic. It might be possible of driving delays due
to unexpected situations such as closed streets, car accidents, heavy rain,
constructions, etc. We ask for your patience when happens.
Transportation to private homes?
(AirBnB,Condos, Apartments and or Villas)
We are willing to go to private homes within Hotel
Zone and the Riviera Maya. Customers must provide accurate home address directions
("how to get to" details), home references like house color, and a detailed map
(Google map pin).
Any extra time as of result of the driver spending extra time
looking for the location will incur an additional cost of $15.00 US for every 15min
extra time.
Black Friday and Cyber Monday promotions
terms and conditions
- Black Friday - Friday November 26th –All day – Every adult
(18+) will get one (1) free beer, when booking their service.
- Cyber Monday – Monday November 29th- All day- 10% Off in Round
Trips Private Transfers all zones, except Holbox, Boca Paila and Tulum.